Privacy Policy

Chief Sentinel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered information management platform designed for family offices.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account information (name, email address, phone number, organization details)
• Documents, files, and data you upload to our platform
• Communications with our support team
• Payment and billing information
• Feedback and survey responses

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Usage data (features accessed, search queries, time spent on platform)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform functionality
• AI Processing: To process your data using our sovereign AI architecture (your data never leaves your private environment)
• Communication: To respond to inquiries, send updates, and provide customer support
• Security: To detect, prevent, and address technical issues and security threats
• Analytics: To understand how users interact with our platform and improve user experience
• Compliance: To comply with legal obligations and enforce our Terms of Service

3. Data Security

We take data security seriously and strive to implement industry-leading measures, which may include:

• Enhanced Privacy Options: We offer configurations where your documents and queries can remain within your private environment and avoid transmission to third-party AI providers
• Encryption: Industry-standard encryption protocols for data protection
• Security Certifications: We work toward obtaining and maintaining relevant security certifications and compliance standards
• Secure Infrastructure: Data is stored in secure, professionally managed facilities
• Access Controls: Authentication mechanisms and role-based access controls appropriate to your service tier
• Security Assessments: Regular review and improvement of security practices

Specific security features vary by service tier and configuration. Contact us to discuss security requirements for your organization.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., hosting, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice to you)
• Protection: To protect the rights, property, or safety of Chief Sentinel, our users, or the public

Important: We do not sell your personal information, and we do not use your data to train AI models for other customers or third parties.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your personal information

To exercise these rights, contact us at privacy@chiefsentinel.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze platform usage and performance
• Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. International Data Transfers

All data is stored and processed in dedicated US-based facilities. We do not transfer your data internationally. If you access our platform from outside the United States, your information will be transferred to and processed in the United States.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.